Apple Has Announced The Availability Of Self-Service Repair

Individual consumers can get Apple parts, tools, and manuals starting with the iPhone 12 and iPhone 13.

CALIFORNIA’S CUPERTINO Apple has introduced Self Service Repair, which will provide Apple authentic parts and tools to consumers who feel comfortable performing their own repairs. Self Service Repair will be available in the US early next year for the iPhone 12 and iPhone 13 lines, and will soon be followed by Mac laptops with M1 CPUs. Customers join a network of over 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers (IRPs) that have access to the components, tools, and manuals.

The program’s first phase will concentrate on the most frequently repaired components, such as the iPhone display, battery, and camera. Additional repair capabilities will be available later next year.

“Gaining wider access to Apple authentic components gives our customers even more options if they need a repair,” said Apple’s chief operating officer, Jeff Williams. “In the last three years, Apple has nearly doubled the number of service sites with Apple authentic parts, tools, and training, and now we’re giving people the choice to make their own repairs.”

Apple creates products that are built to withstand the rigors of daily use. When an Apple device needs to be repaired, it can be done by qualified technicians using Apple genuine parts at thousands of sites, including Apple (in-store or by mail), AASPs (Independent Repair Providers), and now product owners who can do their own repairs.

Repair by yourself

It’s critical that a client first reads the Repair Manual to verify that they can safely make a repair. The consumer will then use the Apple Self Service Repair Online Store to make an order for Apple genuine parts and tools. Customers who return their used part for recycling after the repair will earn a credit toward their purchase.
More than 200 different parts and tools will be available at the new store, allowing customers to complete the most common iPhone 12 and iPhone 13 repairs.

Individual professionals having the skills and competence to repair electronic devices should use Self Service Repair. Visiting a professional repair provider with licensed technicians who utilize original Apple parts is the safest and most dependable option to receive a repair for the great majority of clients.

Illustration of a woman sitting on her desk using Appleā€™s Self Service Repair.

Access to Apple Repairs Has Been Expanded

Apple has nearly increased the number of service sites that have access to Apple genuine parts, tools, and training in the last three years, including over 2,800 Independent Repair Providers. The fast growing Independent Repair Provider program, which began in the United States in 2019 and has since expanded to over 200 countries, allows independent repair shops to have access to the same training, parts, and tools as other Apple Authorized Service Providers.

Furthermore, Apple continues to provide customers with simple repair choices through its global network of over 5,000 Apple Authorized Repairs Providers (AASPs), which assist millions of people with both in-warranty and out-of-warranty service for all Apple products.

Illustration of a woman inside an Apple Store inquiring about repairing her iPhone.

Customers benefit from a long-lasting product that retains its value for years by developing products for durability, longevity, and greater repairability. Apple also releases software upgrades on a regular basis to add new features and capabilities.